Technical Support Specialist

𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 𝗡𝗲𝗲𝗱𝗲𝗱! 3 openings! Location: Downtown Dallas, TX - Hybrid (you must be local to Dallas, TX) Position Type: 12 Month Contract Hourly Rate: $25ph Position Overview Advance your career in technical support with a high-performing, low-turnover team recognized for its collaborative culture and professional standards. This Technical Support Specialist provides Tier I/II software support for users of custom applications, primarily through written communication. The role is ideal for professionals who excel in written troubleshooting, enjoy problem-solving, and thrive in a structured, team-oriented environment. Key Responsibilities • Technical Support & Troubleshooting • Provide Tier I/II technical support for custom software applications • Troubleshoot Microsoft and Apple software-related issues • Diagnose user-reported problems and document root cause analysis • Escalate complex issues to engineering or senior support teams as needed • Maintain accurate case notes and resolution documentation Customer Support & Communication • Deliver 90% of support via professional email correspondence; 10% via phone • Draft clear, concise, and technically accurate responses • Provide step-by-step user guidance and knowledge-based solutions • Maintain high customer satisfaction and response-time standards Required Skills & Competencies Technical Skills • Software Application Support • Microsoft Applications (SharePoint, Office 365, Windows Environment) • Apple Software / macOS Support • Issue Diagnosis & Troubleshooting • Ticketing Systems • Root Cause Analysis • Knowledge Base Documentation Customer & Communication Skills • Written Technical Communication • Professional Email Support • Phone Support • Customer Service Excellence • Active Listening • Clear & Concise Writing • Operational Competencies Time Management • Attention to Detail • Multi-Tasking • SLA Adherence • Escalation Management Qualifications • Bachelor’s degree from an accredited college or university strongly preferred • 1+ years of hands-on technical software support experience (Microsoft or Apple environments) • Strong written and spoken English communication skills • Professional demeanor and customer-focused mindset • Passion for software and technology Preferred Attributes • Experience in structured help desk or service desk environments • Ability to work rotating shifts • Enjoys writing detailed technical explanations and user guidance Why Join This Team • Highly collaborative, professional culture with exceptionally low turnover • Business casual work environment • Supportive leadership and high-performance standards • Comprehensive health, dental, and vision benefits • Opportunity to work alongside top-tier technical support professionals Featured benefits; Medical insurance, Vision insurance, Dental insurance #HelpDesk #TechSupport #Hiring