Jobs → Customer Support → Training Specialist

About the Role We are looking for a Training Specialist who specializes in Audio Visual and Video Conferencing technology to join the Ontario Public Sector (Justice Technology Services). This role involves designing, building, and delivering practical, scenario-based training and user manuals for technology users across the justice sector. Key Responsibilities • Assess training needs, then plan, design, develop, and evaluate training programs • Deliver in-person and remote training to groups and individuals • Create user manuals, guides, support materials, and interactive e-learning modules • Translate complex technical concepts into clear, plain language • Tailor delivery methods to different user groups and learning styles • Support business analysis and User Acceptance Testing, including reviewing control system interfaces against business requirements • Prepare reports and related training communications Requirements • Hands-on technical expertise with AV and video conferencing hardware and platforms (cameras, displays, microphones, audio amplification, input/output connectors, touch panel controllers) • Strong writing skills for training materials and user manuals, with sharp attention to detail • A scenario-based, practical teaching style built on real use cases • Ability to explain technical terms in plain language • 10+ years of adult training experience • 5+ years of audio and video conferencing technology experience Benefits • Experience with Adobe Captivate and e-learning development • Knowledge of adult education principles and AODA requirements for e-learning and written manuals • Strong facilitation, presentation, and consultative skills • Proficiency with word processing, spreadsheets, presentation software, and web-based facilitation tools • Public sector experience