Jobs → Product → Voice Product Owner IVR

About the Role We are looking for an experienced Voice Product Owner to join a growing team and lead the evolution of next-generation customer experience solutions. Key Responsibilities • Lead the evolution of next-generation customer experience solutions • Drive product strategy from discovery through implementation • Manage stakeholder relationships and cross-functional leadership Requirements • 10+ years of Product Owner/Product Management experience • Strong background in IVR, Conversational AI, Voice AI, and Contact Center Solutions • Experience with customer journey analysis, call flows, intents, routing, and voice automation • Expertise in creating epics, user stories, acceptance criteria, and product roadmaps • Strong stakeholder management and cross-functional leadership skills • Experience with voice analytics, KPIs, containment, task completion, transfers, and abandonment metrics • Knowledge of Agentic AI, Voice Intelligence, and Prompt Engineering is a plus Ideal candidates will have successfully delivered end-to-end conversational AI or cloud contact center solutions.