Jobs → Engineering → Voice SME / Developer

About the Role We are looking for an experienced Voice SME / Developer to join our team. This role focuses on developing AI-powered voice bots and enterprise telephony solutions. Key Responsibilities • Develop IVR systems and telephony integrations • Create voice bots and conversational AI solutions • Implement solutions using Exotel, Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya • Work with SIP, RTP, PSTN, DTMF, Call Routing, and Call Transfers • Utilize ASR, TTS, NLU, LLMs, and Prompt Engineering • Develop using Python, Node.js, or Java • Work with REST APIs, JSON, Webhooks, Microservices, and CRM Integration • Provide Production Support and Troubleshooting Requirements • 8+ years of experience in voice/IVR development • Strong hands-on expertise in developing AI-powered voice bots • Experience with enterprise telephony solutions • Knowledge of telephony protocols and technologies • Proficiency in programming languages and frameworks • Experience with cloud platforms (AWS, Azure, GCP)