Customer Support Job

💬 Customer Support Specialist (On site) – Cape Town Do you love solving puzzles, calming storms, and turning complex problems into smooth solutions? 🚀 We’re looking for a Customer Support Specialist to be the voice of trust in a high‑growth fintech environment. This isn’t just about closing tickets — it’s about helping people navigate cross‑border payments, crypto trading, and financial journeys with empathy, speed, and precision. You’ll be the person customers remember for making their day easier.

✨ What you’ll do: 🛠️ Troubleshoot complex transaction issues (payments, FX, wallets) 💡 Guide users through onboarding & compliance (KYC) 🛡️ Spot suspicious activity and escalate when needed 📣 Educate customers on platform features & updates 🔄 Feed insights back to product teams to improve the experience

💡 What’s in it for you: Mission‑driven work with real impact across Africa Competitive compensation package A chance to grow into leading a customer success team

If you’re tech‑savvy, empathetic, and thrive in fintech or SaaS environments — this is your chance to shine.

👉 Apply today and let’s make customer support epic together! https://lnkd.in/dnvQ2H3N

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