Senior Product Manager, edX Commerce at 2u

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. What We’re Looking For: 2U is searching for a Senior Product Manager to own the commerce capabilities roadmap for the edX Marketplace — a role at the direct intersection of product strategy, revenue growth, and platform modernization. Commerce is the transactional backbone of the edX user experience. Every enrollment, every purchase, every subscription activation flows through the capabilities this Sr. PM owns. As edX evolves its business model — expanding from a la carte course purchases into a subscription-based learning platform — the commerce foundation needs to evolve with it. This role owns that evolution. You will inherit a rich, sequenced commerce roadmap and take it from vision to reality across three meaningful phases of work: supporting the launch and maturation of edX's new consumer subscription offering from a commerce capabilities standpoint; leading the product requirements and roadmap to consolidate onto a unified commerce backend that supports both subscription and a la carte purchasing models; and then expanding the commerce capability set to unlock new revenue opportunities — including globalization, alternative payment access, promotional capabilities, in-cart personalization, and more. You will work closely with business, engineering, UX, data, finance, and legal teams to define requirements, sequence delivery, and ensure the commerce experience is seamless, scalable, and optimized for conversion. This is a high-impact, high-visibility role with a direct line to revenue outcomes. Responsibilities Include, But Are Not Limited To: • Own the edX.org commerce capabilities product roadmap, from strategy through execution — including checkout, payment processing, billing, pricing, SKU management, and order management. • Lead product efforts to support the launch and ongoing maturation of the edX consumer subscription offering, including subscription billing flows, upgrade/downgrade paths, and pricing tier management. • Define and drive the product requirements to consolidate edX commerce onto a unified backend platform — enabling clean coexistence of subscription and a la carte purchasing models at scale. • Develop and execute a sequenced roadmap of revenue-driving commerce features, including dynamic pricing, multi-currency and geopricing, financial assistance, promotional capabilities, bundling, abandoned cart recovery, omni-channel purchasing, and in-cart personalization. • Partner with engineering leadership to manage the transition from the current commerce infrastructure to a modernized commerce backend, ensuring continuity of the learner purchase experience throughout. • Define engineering backlog, technical requirements, and product features; lead cross-functional teams of engineering, data science, UX, and finance to design and deliver solutions. • Develop and manage to commerce KPIs and revenue targets — including checkout conversion rate, cart abandonment rate, payment success rate, and revenue per visitor. • Ensure commerce capabilities meet legal and compliance requirements across applicable markets, including payment regulations, VAT/taxation, and data privacy standards. • Regularly measure and communicate impact and outcomes; adjust course based on data, experimentation, and market signals. • Interact directly with learners, business stakeholders, and organizational leaders to understand emerging commerce needs and capture them in product memos, demos, and executive presentations. • Represent your team with edX and 2U leadership and external stakeholders including payment platform vendors and partners. • Use your own product — be an edX learner and purchaser, and develop deep empathy for the commerce experience. Things That Should Be In Your Background: • 5–8 years of product management experience, with demonstrated ownership of ecommerce or commerce platform capabilities at a consumer web or marketplace company. • Experience with promotional mechanics, bundling strategies, and in-cart personalization. • Experience with A/B testing and experimentation in a commerce context. • Experience with subscription commerce models — including billing infrastructure, pricing tiers, upgrade/downgrade flows, and subscription lifecycle management. • Demonstrated track record of driving revenue outcomes through commerce product improvements. • Experience navigating platform migrations or backend consolidation initiatives — you understand how to manage build decisions during a transition without creating technical debt. • Strong understanding of payment processing, checkout optimization, and order management systems. • Experience with global commerce capabilities — multi-currency, geopricing, alternative payment methods, and localization. • Structured and data-driven thinking with a strong bias to action. • Experience partnering effectively with engineering, UX, data science, finance, and legal teams to deliver on an outcome-oriented commerce roadmap. • Excellent communication and cross-functional leadership skills. • Outcome-focused — you build roadmaps around outcomes, not solutions, and pivot quickly when something isn't delivering value. • Experience with agile software development. Other Attributes That Will Help You In This Role: • Familiarity with modern commerce platforms such as CommerceTools, Stripe, Braintree, Recurly, Viax, or similar. • Familiarity with order to cash related architectures ranging from commerce platforms to price, tax, invoicing, ERPs, and the requisite data flows that power the above. • Familiarity with security standards and protocols as they relate to commerce, payments, and PII • Familiarity with commercial and payment related aspects such as fx rates and fees, taxes, and refunds. • Experience envisioning, designing, and prototyping delightful commerce experiences • Background in marketplace, SaaS subscription, or online education products. • Experience with A/B testing and experimentation in a commerce context. • Familiarity with payment compliance, PCI-DSS, VAT/GST, and global tax frameworks. While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two days a week. Benefits & Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide millions of learners and counting with access to world-class higher education, then join us – and do work that makes a difference. We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include: • Medical, dental, and vision coverage • Life insurance, disability, and 401(k) employer match • Free snacks and drinks in-office • Generous paid holidays and leave policies, including unlimited PTO • Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break The anticipated base salary range for this role is ($143,100 - $163,100), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: [Upgrade to PRO to see contact]. About 2U 2U partners with the world's top universities and companies to develop and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, 2U delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, 2U transforms how top institutions deliver workforce-aligned online education, enabling professionals to advance without pausing their careers. Learn more at 2U.com. The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.