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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
AllΔ Customer Experience Representatives (CXR) serve as first-line representatives responsible for handling inbound call, chat and email inquiries and act as subject matter experts regarding Allergan Aestheticsβ premier consumer loyalty program. Representatives are responsible to assist patients, health care providers and their staff, internal sales representatives and AbbVie Employees with navigating all aspects of the AllΔ Program. Under general supervision, Customer Experience Representatives handle customer requests in a timely, accurate and professional manner. AllΔ CXRβs foster the growth of a strong customer base through creating positive interactions and building strong relationships.
Responsibilities:
β’ Multi-Channel Support: Provide excellent service through phone, chat and email.
β’ Customer Assistance: Help customers with program eligibility and registration, program rules, website and mobile app navigation, password resets, general product information, and redeeming rewards.
β’ Promotion and Education: Develop and maintain an in-depth knowledge of AllΔ and proactively highlight the benefits of promotions, program perks, and platform features for patients and practices.
β’ Troubleshooting: Resolve technical issues and questions, acting as a liaison between the customer and our Technical Product Support (Tier 2) team.
β’ Documentation: Keep detailed records of interactions, inquiries, complaints, comments, and actions taken.
β’ Collaboration: Work with cross-functional teams to address customer issues and enhance the customer experience.
β’ Metrics Adherence: Maintain strong adherence to service level, quality and customer satisfaction metrics.
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About Abbvie
Abbvie is a global biopharmaceutical company specializing in the research, development, and commercialization of innovative therapies. Headquartered in North Chicago, Illinois, the company was founded in 2013 following the spin-off of Abbott Laboratories' pharmaceutical division. Abbvie operates at the forefront of the biotechnology and pharmaceutical industries, focusing on addressing complex diseases and improving patient outcomes through scientific advancement. The company's primary products include treatments for immunology, oncology, and neurology, with its flagship drug, Humira, being one of the best-selling medications globally. Abbvie is known for its robust pipeline of investigational therapies, leveraging cutting-edge research and clinical trials to bring novel treatments to market. Its target audience includes patients, healthcare providers, and payers, with a particular emphasis on those suffering from chronic and life-threatening conditions. Key features of Abbvie's offerings include targeted therapies, personalized medicine approaches, and a commitment to regulatory compliance and safety. Abbvie has achieved significant milestones, including maintaining a leading position in the global pharmaceutical market and generating substantial revenue through its innovative portfolio. The company's unique value proposition lies in its dedication to scientific excellence and patient-centric care, supported by a strong pipeline and strategic investments in research and development. Abbvie's market position is further strengthened by its global reach, collaborative partnerships, and a reputation for delivering transformative therapies.
