Field Coverage Representative, Inside Sales at Abbvie

Abbvie’s Inside Sales Team is a professional team of sales personnel that supports Field Sales, operational, and Marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.  Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role.  Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.  Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships.  Core duties include: • In-person as well as virtual vacancy coverage for field sales vacancies • Ability to use sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer product education, cost and access information, samples, literature, and resources, including program recruitment, and follow up conversations • Facilitate account management skills (pre-call planning, field resource coordination; close, support customer education and resource needs, reporting) • Ability to create rapport, network, build, and maintain productive business relationships in person and by phone • Demonstrate clinical, technical, and presentation skills • Identify, prioritize and drive opportunities to create access, programs, and processes that drive product demand • Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the program • Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity • Profile and manage targeted list of healthcare professionals, and provide value-added benefits to grow product volume • Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives • Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective • Maintain the required product expertise, including competitive product knowledge • Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines • Successfully complete all product and Compliance training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program • Demonstrate effectiveness working independently and in a team environment • Meet and exceed established call volume metrics and sales attainment successfully leading to executable activity • Establish, grow, and retain relationships with an expanding group of healthcare professionals from all levels – including office staff, Medical Assistants, nurses, and doctors • Process customer requests related to product samples and resources in a timely, accurate, and professional manner • Display ability to thoroughly answer questions related to process of securing product samples and literature, including mandatory signatures required to execute delivery • Provide information pertaining to additional sources of information regarding products, such as referral to websites, programs, or other appropriate Abbvie resource • Project a professional company image through all personal and phone interactions with customers and internal partners • Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions • Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations • Maintain training and resource material, keeping current with updates Program Manager • Effective and timely communication with the Inside Sales Manager • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) • Mentor and coach less experienced Inside Sales Representatives • Assist the team manager when unavailable with escalations and complex issue management