Manager, Inside Sales at Abbvie

The Inside Sales Manager (ISM) is responsible for the aesthetic dollar sales and expense goals across a designated Aesthetic business unit (ex:  Facial portfolio, SKM portfolio) for an assigned geography/area.  The ISM directly leads and manages a team of 7-9 Inside Sales representatives in the sales execution component of U.S. marketing plans, and creates execution plans across the product portfolio.  The ISM actively participates in the selling process and demonstrates adaptability to multiple initiatives. Responsibilities: • Provides leadership and direction for all team members within an assigned area. Responsible for recruiting, hiring, training, developing and performance management for the assigned area. Engages in coaching and counseling to develop Business Development Skills along a continuum from new hires to advanced Inside Sales representatives. • Oversees development and succession planning to maximize results and ensure team development continuity. Directs Inside Sales representatives toward innovative selling strategies and approaches such as consultative selling, competitive product differentiation selling and value add selling. • Proactively develops and manages the Allergan Medical relationships with established and emerging injectors and practices within an assigned area. Facilitates resource allocation such as Allergan Medical Institute trainings, Marketing Promotions, Marketing tools/resources, etc • Develops a progressive development plan promoting new and emerging practices from low to small volume to higher volume/more productive accounts and transitions these accounts to the field for advanced business development support. Is the key point of contact to manage customer relationship issues and/or opportunities. • Develops a progressive development plan promoting new and emerging practices from low to small volume to higher volume/more productive accounts and transitions these accounts to the field for advanced business development support. Is the key point of contact to manage customer relationship issues and/or opportunities. • Ability to understand how individual tactics support the overall strategic direction. Ability to understand multiple perspectives associated with key decisions. Understands and adheres to compliance and travel/expense policies. • Efficiently manages area resources including travel, expense and promotion budgets. Uses metric planning and assessment tools (SAP, Salesforce, Quota management tools, etc) to quantitatively manage the area. Ensures maximum ROI for use of corporate resources, injector training, consumer education, etc. • Collaboration required with the Field Management team to provide optimal sales support to field vacancies to maintain and grow top accounts. Training and development needs of new hires with less sales experience and knowledge of the aesthetic industry • Leading and managing a team that is non-exempt status. • Supervises between 7-9 Inside Sales representatives, with full responsibility for recruiting, interviewing, hiring, training, development, and coaching in a high flow-through sales position