Program Operations Manager at Abby Care

ABOUT ABBY CARE Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. 💻 THE ROLE We’re looking for a resourceful and rigorously organized Program Operations Manager to own day-to-day operations at our caregiving hub. This is a full-time, onsite role based in Denver, CO, where you will be the on-the-ground point person keeping the site running smoothly and enabling our team to deliver high-quality training and care to families. You’ll report to the Care Operations Manager and function as an early-career generalist operator: wearing multiple hats across site operations, program administration, and office management while building simple, durable systems (checklists, trackers, SOPs) that make our work more efficient over time. You’ll be expected to proactively spot gaps, triage real-world issues in the moment, and continuously improve how our on-the-ground operations run. RESPONSIBILITIES: - Manage day-to-day site operations – Own physical site logistics, office and event setup, safety checks, supply ordering, and coordination with facilities and vendors to ensure the hub is always ready for families, instructors, local staff, and visitors. - Lead program administration – Maintain accurate rosters and attendance, handle scheduling and changes, keep CRM and trackers up to date, and support families with clear, timely communication across email, phone, and in-person interactions. - Support clinical and care operations – Assist with audits and documentation review, manage inventory and basic asset tracking, and coordinate caregiver onboarding/offboarding tasks to keep operational details tight and compliant. - Build and improve systems and processes – Create and refine checklists, templates, trackers, and SOPs; use basic data and metrics to identify bottlenecks; and run small projects that improve workflows and consistency over time. - Serve as onsite “concierge” for stakeholders – Act as the go-to person for instructors, families, and visitors by answering questions, resolving real-time issues with composure, and removing operational friction so others can focus on care and training. - Collaborate cross-functionally – Partner with operations, clinical, outreach, and administrative teams to support expansion, community events, basic billing/regulatory follow-ups, and other initiatives that rely on strong on-the-ground execution. THE REQUIREMENTS: - 3+ years of experience in operations, program management, office/site management, or a similar generalist role in a fast paced services, education, healthcare, tech, or startup environment. - Comfortable working full-time, onsite 5 days a week in Denver and acting as the reliable owner of day-to-day site operations, with strong punctuality and follow-through. - Highly organized and detail-oriented, with a track record of creating and using your own checklists, trackers, templates, or process maps to keep complex work on track. - Strong multimodal communication skills across email, phone, Slack, and in-person interactions, with the ability to support families and internal stakeholders clearly and empathetically. - Systems savvy: confident using Google Workspace, CRMs (e.g., Salesforce), and basic spreadsheets/Excel for data entry, tracking, and simple analysis; experience with help-desk or ticketing tools is a plus. - Demonstrated real-time problem solving and composure in dynamic, in-person environments where issues arise daily and need quick, practical resolution. - Resourceful “no task too small” mindset, with operational hustle, willingness to wear multiple hats, and comfort figuring things out in ambiguity; bilingual in Spanish is preferred.   OUR VALUES 1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” 2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. 3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. 4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. 5. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.  BENEFITS: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. - Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. - Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.  - Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. - Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).  - Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. The base salary range for this role varies based on location: the national range is $65,000 - $75,000. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.