Operations & Customer Service Specialist at Ableserve

ABM is seeking a reliable and customer-focused Operations & Customer Service Specialist to support daily operational functions and deliver a positive customer experience. This role bridges customer service, administrative coordination, and operational support to ensure service excellence and internal efficiency. Pay: $24.00 per hour The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.  Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit Benefits | Staff & Management Responsibilities • Maintain accurate equipment and asset inventories, performing regular audits to verify quantities, conditions, and proper documentation. • Coordinate equipment check‑in/check‑out procedures to ensure accountability and prevent loss or misallocation of assets. • Monitor inventory discrepancies and investigate root causes by reviewing records, vendor data, and usage logs (when applicable). • Ensure compliance with cross functional departmental policies related to asset management, procurement, and material handling. • Collaborate with Facilities, Operations, and Procurement teams to support timely receipt entry and lifecycle management of equipment. • Deliver excellent customer service and ensure a positive customer experience across all interactions. • Accurately enter and maintain data across internal systems, ensuring completeness, consistency, and timely updates. • Process and receipt purchase orders in accordance with company guidelines, verifying quantities, pricing, and supporting documentation. • Reconcile vendor statements by reviewing invoices, PO records, and payment histories to resolve discrepancies promptly. • Monitor open purchase orders and follow up with vendors or internal teams to ensure timely closure. • Maintain organized digital and physical records to support audits, reporting, and compliance requirements. • Identify and escalate discrepancies or data inconsistencies to management for resolution. • Collaborate with procurement, accounting, and operations teams to ensure smooth transactional workflows. • Generate routine reports related to data accuracy, PO status, and reconciliation progress. Qualifications • High school diploma or equivalent required • Associate’s or Bachelor’s degree preferred • 1+ year experience in customer service, operations, or administrative support • Strong written and verbal communication skills, with the ability to develop clear process documentation, SOPs, and user guides. • Proficiency in Microsoft Word, Excel, and PowerPoint • Comfortable working in a fast-paced, dynamic environment • Knowledge of PeopleSoft