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Entry LevelFull-time
Salary Range
$16,575 - $22,425 /year
This salary is estimated based on similar roles. The actual salary may vary.
Bilingual Executive Travel Assistant
Does Luxury speak to you? As an Executive Travel Assistant, you will anticipate needs, create exceptional travel experiences, find solutions, and deliver outstanding service as the single point of contact for our highest-tier Members, providing personalized recommendations and exclusive Concierge services that truly define luxury.
If so, we invite you to become a part of our dynamic team, where, you’ll be the voice behind ensuring seamless VIP experiences, responding to calls and emails with empathy, creativity, and a commitment to excellence. You’ll craft personalized solutions that reflect the luxury and care Accor is known for worldwide.
Join a team that values innovation, celebrates diversity, and empowers you to grow every day. Your passion for service will not only be recognized — it will make a real difference.
Reporting to the Team Leader, Customer Care
• Responding to our top tier Members’ requests and questions via email and phone, as their single point of contact; planning flawless experiences based on your recommendations in both French and English
• Acting as their Concierge prior to arrival, proactively curating personalized travel by making recommendations and setting up on-site activities and services
• Anticipating our Members’ needs and ensuring their experience exceeds expectations
• Supporting our Members throughout their stay and beyond, including assisting with restaurant reservations, transportation, unexpected travel delays, and more
• Accurately scheduling and executing tasks to ensure a seamless experience
• Researching, recommending, and fulfilling Member requests while providing program benefit information and support
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About AccorHotel
AccorHotel is a leading international hotel group that operates a diverse portfolio of hotel brands across various segments, from budget-friendly to luxury accommodations. Founded in France in 1967, the company has grown into one of the world's largest hotel operators, with a presence in over 100 countries. AccorHotel is known for its innovative approach to hospitality, integrating technology and personalized guest experiences to meet the evolving needs of travelers. The company's name reflects its French origins, while its global reach underscores its commitment to providing consistent quality and service worldwide. AccorHotel offers a wide range of products and services, including hotel management, franchising, and digital solutions for travelers. Its portfolio includes well-known brands such as Sofitel, Pullman, Novotel, Mercure, Ibis, and Adagio, each catering to different market segments, from business travelers to families and leisure tourists. Key features of AccorHotel's offerings include loyalty programs like Le Club Accor, mobile check-in/check-out, and personalized guest services. The company targets both individual travelers and corporate clients, providing tailored solutions to enhance their stay experience. AccorHotel's digital platform, accessible via accorhotel.com, allows guests to easily book accommodations, access exclusive deals, and manage their reservations seamlessly. AccorHotel has achieved significant milestones in the hospitality industry, including the acquisition of several high-profile brands and the successful implementation of digital transformation initiatives. The company holds a strong market position, ranking among the top hotel groups globally. Its unique value proposition lies in its ability to blend traditional hospitality with modern technology, creating a seamless and engaging experience for guests. AccorHotel's commitment to sustainability and social responsibility further distinguishes it, as the company actively works to reduce its environmental impact and support local communities through various initiatives.
