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SeniorFull-timeRust
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Achievers, where you'll be at the heart of helping customers build thriving workplaces through recognition and engagement platforms. This role involves acting as a strategic partner to customers, driving product adoption, and identifying growth opportunities.
Key Responsibilities
- →Provide expertise on the Achievers platform and highlight key features to help customers execute their recognition strategies
- →Establish measurable goals and KPIs for customer accounts
- →Track implementation and adoption activities
- →Drive platform usage and adoption through virtual meetings
- →Meet with customers to plan program rollouts and explore use cases
- →Manage a revenue pipeline while up-selling and cross-selling
- →Lead customer workshops and training sessions
- →Provide regular status reports to stakeholders
- →Assess risk in upcoming contract renewals
Requirements
- ✓5+ years of account management experience at a software/SAAS company
- ✓Strong business acumen and ability to influence decision makers
- ✓Formal sales training through a recognized program
- ✓Proficiency with CRMs like Salesforce
- ✓Experience in preparing and delivering presentations to senior audiences
- ✓Ability to explain technical solutions and provide reporting/dashboards
- ✓Demonstrated analytical skills using Excel and PowerPoint
- ✓Experience managing a sales pipeline and carrying a sales quota
- ✓Strong customer-facing skills
- ✓Bachelor’s Degree
