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ManagerFull-timeRustGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
AcuityMD is seeking a Customer Success Manager to join our growing team. This role will serve as a trusted advisor to key stakeholders, delivering strategic insights to drive business initiatives. You will guide users through onboarding, training, and ongoing engagement at our Strategic Accounts.
Key Responsibilities
- →Ensure high user adoption through effective executive sponsorship, change management, and white-glove trainings
- →Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
- →Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD
- →Identify and illuminate customer success stories and examples of AcuityMD ROI
- →Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business
- →Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD
Requirements
- ✓5-7+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry
- ✓Ability to develop close personal relationships with customers and colleagues through empathy
- ✓Patient and active listener
- ✓Proactive and self-driven, with infectious energy and resiliency
- ✓Excellent verbal and written communicator (email & PPT)
- ✓Highly organized with ability to multi-task and prioritize different assignments
Benefits
- ★Ground floor opportunity: Join a high-growth startup backed by world-class investors
- ★Learning Budget: Reimbursements for relevant learning and up-skilling opportunities
- ★Remote work: Full-remote flexibility with work-from-home stipend
- ★Flexible PTO: Generous time off and flexible hours
- ★Paid Health, Dental, and Vision Plans
- ★Home Office Stipend: $1,000 for remote office equipment
- ★Optional Team Retreats
- ★Parental Leave: 6-12 weeks of fully-paid, flexible leave
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