Senior Project Manager - Technical & Customer Support at Adyen

Adyen

Amsterdam·2h ago

SeniorFull-timeRustAgileScrum

Salary Range

$45,084 - $60,996 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Adyen is seeking a Senior Project Manager to drive complex cross-functional transformation initiatives within our global Customer Support organization. This role focuses on improving tooling, processes, and operational effectiveness across multiple regions.

Key Responsibilities

→Lead and deliver complex, cross-functional Support projects spanning operational improvements, tooling transformation, and organizational scalability initiatives.
→Plan and execute projects across multiple regions and time zones, ensuring alignment with global Support priorities and business objectives.
→Partner with stakeholders to translate business needs into structured project scope, deliverables, and measurable outcomes.
→Develop and maintain detailed project plans, including milestones, dependencies, and delivery roadmaps.
→Proactively identify risks, dependencies, and execution challenges, driving mitigation strategies and escalating when appropriate.
→Define success metrics and track project performance, using insights to drive continuous improvement and strategic decision-making.
→Facilitate structured change management and enablement activities to support adoption of new processes, tooling, and operating models.

Requirements

✓8+ years of experience managing complex cross-functional projects, preferably within fast-paced or scaling global organizations.
✓Demonstrated experience leading strategic operational, tooling, or customer support transformation initiatives.
✓Demonstrated experience leading projects with technical complexity, such as system integrations, platform migrations, automation initiatives, or tooling ecosystem changes.
✓Experience supporting or contributing to portfolio or program governance frameworks.
✓Strong knowledge of project management methodologies, including Agile, Lean, and traditional delivery approaches.
✓Relevant certifications such as PMP, PRINCE2, Scrum, or equivalent.
✓Experience working with customer support or CRM platforms, with Salesforce experience being a big advantage.
✓Comfortable navigating ambiguity and translating loosely defined goals into structured execution plans.
✓Strong stakeholder management skills, with the ability to influence and align senior leadership and cross-functional teams.
✓Highly collaborative, with a track record of building trust and fostering alignment across global teams.
✓Resilient, adaptable, and able to maintain delivery momentum in rapidly evolving environments.