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Mid LevelFull-timeJavaScriptJavaReactAPI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join Adyen, a financial technology platform serving major companies like Meta, Uber, and Microsoft. This role will serve as the first point of contact for merchants globally, addressing financial issues and supporting their use of our platform.
Key Responsibilities
- →Be the first point of contact for merchants and commercial teams regarding financial issues such as reconciliation, payouts, and payment settlements.
- →Communicate proactively and reactively with merchants in Portuguese and English via email and phone.
- →Educate merchants on how to best utilize our platform and financial products.
- →Analyze merchant pain points and collaborate with Finance Product and Development teams to improve products.
- →Serve as a key source of knowledge on the Adyen platform, APIs, and industry-standard integration methods.
- →Manage the full merchant lifecycle from integration to operational excellence.
- →Act as an internal product advocate, tracking processes and providing feedback from merchants.
Requirements
- ✓Excellent written and verbal communication skills in English.
- ✓2-5 years of experience in technical support.
- ✓Exposure to payments or financial products is a plus.
- ✓Affinity with APIs, Postman, internet technologies, and technical processes (HTML, JavaScript, JSON).
- ✓Ability to make quick, informed decisions under pressure and prioritize tasks effectively.
- ✓Self-driven, flexible, and able to maintain high productivity with minimal supervision.
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