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SeniorFull-timePythonAgileAIAPI
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Quality Analyst to join our team at the Airbnb Capability Center in Gurgaon. This role focuses on championing operational excellence and driving innovative solutions across HotelTonight integration and support processes.
Key Responsibilities
- →Act as the quality and technical liaison for hotels and partners integrating with Airbnb/HotelTonight via PMS, CMS, or Channel Managers.
- →Provide expert troubleshooting and guidance on API integration, XML data exchange, eligibility, and performance.
- →Lead investigations into connectivity and operational issues using tools like Sumo Logic, Snowflake, and advanced analytics platforms.
- →Develop and maintain quality standards, procedures, and documentation for operational excellence and compliance.
- →Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
- →Analyze data to identify trends, root causes, and opportunities for enhancing quality and efficiency.
- →Champion the adoption of AI-driven tools and automation to streamline onboarding, data management, and service delivery.
- →Develop, monitor, and present data-driven insights, reports, and dashboards to drive informed decision-making.
- →Ensure quality KPIs and SLAs are met or exceeded, facilitating corrective and preventive action when needed.
- →Conduct audits and deep-dives to validate process adherence and effectiveness.
- →Collaborate with Product, Engineering and other teams to resolve multi-faceted issues and drive strategic quality initiatives.
- →Mentor and coach team members on quality concepts, technical troubleshooting, and the use of innovative tools.
Requirements
- ✓Bachelor’s degree in a relevant field or equivalent experience
- ✓3+ years progressive experience in Quality Assurance, Operations, or related fields, with a strong technical background
- ✓Experience with API integrations, XML, SQL, Python, and workflow automation tools
- ✓Working knowledge of technical monitoring platforms (Sumo Logic, Snowflake, or similar)
- ✓Demonstrated expertise in quality methodologies (Lean, Six Sigma, TQM, etc.), process improvement, and root cause analysis
- ✓Proven success in leveraging AI, data analytics, and automation to optimize business processes
- ✓Advanced understanding of hospitality industry processes, especially HotelTonight and Airbnb workflows
- ✓Strong analytical, conceptual, and problem-solving skills
- ✓Excellent communication, organizational, and leadership abilities
- ✓Commitment to continuous improvement, innovation, and inclusive team behaviors
- ✓Agile, proactive, and resilient mindset; skilled at navigating ambiguity and change
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