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SeniorFull-timeRustGoAIAPI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to join Airwallex, a unified payments and financial platform for global businesses. This role involves serving as the primary technical advisor and voice of the customer for our most valued enterprise customers.
Key Responsibilities
- →Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
- →Deliver an elevated services and technical support experience to your client portfolios
- →Build trusted relationships with clients by becoming a subject matter expert on their business
- →Work with account managers from the commercial team to explore optimization and upsell opportunities
- →Analyze and improve client support experience, providing contextual insight regarding client's experience with Airwallex products
- →Serve as an escalation point for break-fix support and ad-hoc technical questions from clients
- →Support Quarterly Business Review (QBR) sessions with clients, especially on Airwallex product roadmap updates and technical support/performance metrics walkthroughs
Requirements
- ✓Bachelor's degree in a STEM discipline, with strong academic achievements
- ✓At least 5 years experience working in an engineering, technical support, or technical account manager role
- ✓Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
- ✓Ability to approach customer and sales team requests in a proactive and consultative manner
- ✓Thorough understanding of the software development lifecycle and API architecture
- ✓Proficiency in professional oral and written communication, with a record of presenting to audiences containing decision-makers
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