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Mid LevelFull-timeGitGo
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Specialist to join our team at Alan, a vertically integrated health partner that unites insurance and smart healthcare delivery. This role focuses on ensuring operational excellence and an outstanding admin experience across a portfolio of key accounts.
Key Responsibilities
- →Train and onboard admins on Alan's product, workflows, and best practices
- →Own admin support end-to-end for your account portfolio
- →Manage complex or sensitive conversations with admins
- →Anticipate risks and prevent blockers before they impact admins
- →Identify recurring pain points and propose improvements
- →Contribute to team priorities and report on CSS operations
- →Collaborate with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations
Requirements
- ✓Customer-Facing Experience in B2B roles
- ✓Excellent written and oral communication skills in Dutch and English
- ✓Strong problem-solving and time management skills
- ✓Experience in complex environments or strong academic background
- ✓Passion for helping others and solving member challenges
- ✓Ability to navigate technology and digital tools
- ✓Natural empathy and collaborative mindset
- ✓Benefit
- ✓Fair rewards with generous equity packages
- ✓Flexible Office options including remote work
- ✓Comprehensive healthcare insurance
- ✓Transport benefits
- ✓Learning and Training opportunities
- ✓Personal growth through coaching
- ✓Extended parental leave
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