Customer Success Manager (Mexico City) at Appian

Appian

Mexico City, Mexico·9h ago

ManagerFull-timeRustAWSAgileAI

Salary Range

$20,400 - $27,600 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join Appian's team in Mexico City. This role involves serving as a strategic advisor to help organizations transform their work through process applications built on Appian’s software platform.

Key Responsibilities

→Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
→Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
→Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
→Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
→Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
→Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
→Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
→Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
→Communicate confidently across technical teams, business stakeholders, and C-level executives.
→Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Requirements

✓Bachelor’s degree, ideally in a technical field.
✓10+ years of combined experience in technology or technical consulting.
✓Proven ability to act as a trusted advisor and drive measurable business value for customers.
✓Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
✓Excellent consulting, communication, and presentation skills with executive and technical audiences.
✓Strong organization and project management skills with close attention to detail.
✓Experience with agile software development practices.
✓Expected travel averages around 25%, with higher travel demands during select months.