Technical Customer Success Manager at Appian

Appian

McLean, Virginia·8h ago

ManagerFull-timeRustAWSAgileAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are seeking a Technical Customer Success Manager to join our team at Appian. You will serve as a strategic advisor to help organizations transform their work through process applications built on Appian’s software platform with innovative technologies like AI and robotic automation.

Key Responsibilities

→Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans
→Lead customer adoption by empowering clients to become self-sufficient in building and managing Appian applications
→Establish yourself as a strategic partner by aligning Appian’s capabilities to customers’ evolving business strategies
→Identify opportunities to expand Appian’s footprint and articulate clear business value cases
→Monitor overall account health, proactively address risks, and remove barriers to successful adoption
→Develop joint roadmaps and success plans that deliver measurable outcomes
→Build deep expertise in Appian’s products and best practices to guide customers effectively
→Recommend process improvements and technology solutions that drive efficiency
→Communicate confidently across technical teams, business stakeholders, and C-level executives
→Collaborate effectively with internal and external partners and mentor colleagues