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ManagerFull-timeRustAI
Salary Range
$44,880 - $60,720 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Enterprise Customer Success Manager to join our team at Asana. This role focuses on supporting and growing our largest and most strategic customers, guiding them to deploy Asana successfully and ensure they continuously gain business value from our products and services.
Key Responsibilities
- →Maintain ownership of a portfolio of strategic customers, developing new relationships while supporting existing teams to drive adoption and retention of Asana
- →Work with customers to understand their motivation, business drivers, and strategic goals, co-creating joint customer impact plans
- →Execute on all phases of the customer journey, including deployment design, change management consulting, workflow design, and business performance reviews
- →Develop and maintain an internal Champion Network across customer’s organization, facilitating workshops on best known practices
- →Analyze customer usage in internal data systems to identify risks and opportunities, driving data-driven campaigns to increase engagement
- →Partner closely with Sales counterparts to build strategic account plans and identify expansion opportunities
- →Serve as the voice of your customers by surfacing key trends and insights back to our Product, Research, and business teams
Requirements
- ✓5+ years of experience in a Customer Success, Consulting, or Account Management role with large, complex Enterprise-level accounts
- ✓Experience managing high-value customer relationships, driving success in complex organizational structures
- ✓Strong cross-functional collaborator with experience partnering with Account Executives or Partners
- ✓Self-motivated, proactive team player with a bias for action and ability to work in a highly ambiguous environment
- ✓Driven, process-oriented person with a strong understanding of the Japanese market
- ✓Fluency in Japanese is a must, English is a nice to have
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