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ManagerFull-timeRustGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team in EMEA. This role focuses on shaping and scaling an exceptional high-touch customer experience across the mid-market segment, supporting customers from high growth start-ups to public companies.
Key Responsibilities
- →Implement, train, and support the adoption of Ashby with customers across the EMEA region
- →Manage four to eight week implementations while delivering value through the customer journey
- →Develop relationships with stakeholders across Sales, Marketing, Product, and Operations
- →Create tailored training and product walkthroughs to address customer-specific challenges
- →Drive renewals and craft repeatable processes for the go-to-market team
Requirements
- ✓Strong track record of customer success experience in B2B SaaS (at least two years)
- ✓Experience managing a book of ~60 mid-market customers, exceeding $1.5M in total ARR
- ✓Ability to become a product and industry expert and create 'Ah ha!' moments for customers
- ✓Experience with technically complex products and a strong curiosity to explore details
- ✓Mastery of clear communication and active listening skills
- ✓Experience as a recruiter, hiring manager, or interviewer (preferred)
Benefits
- ★Unlimited PTO
- ★Twelve weeks of fully paid family leave
- ★Generous equipment, software, and office furniture budget
- ★$100/month education budget with manager approval
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