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Mid LevelFull-timeRustAWSGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a proactive and customer-centric Customer Success Specialist to support customers across Australia and New Zealand. This role focuses on helping customers realize the full value of their AvePoint investment through successful product adoption and positive engagement.
Key Responsibilities
- →Drive proactive customer outreach to support technical adoption
- →Conduct use-case discussions, product health checks, and lightweight product training
- →Communicate new product features and ensure customers maximize ROI
- →Collaborate with the Customer Success team to execute digital engagement programs
- →Act as the customer’s voice within AvePoint, advocating for their requirements
- →Support retention, expansion, and overall customer satisfaction
Requirements
- ✓5+ years in technical software support or help desk roles, or 2+ years in customer success
- ✓Strong customer satisfaction and quality customer service
- ✓Excellent written and verbal communication skills
- ✓Confidence in outbound calling and email-based engagement
- ✓Solid understanding of Microsoft 365 (SharePoint, Teams, OneDrive)
- ✓Competency in end-to-end functionality testing
- ✓Ability to gather and analyze customer requirements
- ✓High accountability and proactive engagement style
- ✓Creative problem-solving and a forward-thinking mindset
- ✓Ability to work independently and collaborate effectively
- ✓Eagerness to learn and adapt in a fast-paced environment
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