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Customer Service Executive (Bilingual - English & Chinese) at AveryDennison
AveryDennisonNhà Bè, Thà nh phỠHỠChà Minh, vn·6h ago
Entry LevelFull-time
Salary Range
$5,610 - $7,590 /year
This salary is estimated based on similar roles. The actual salary may vary.
1. Handle order processing in accounts:
- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
- Provide responsive order management support including order entry, or expediting and shipment information to customers
Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one location, local factories)
2. Handle customer complaint:
- Resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, salesβ¦related to invoices, payment issues
3. Coordinate with other department:
- Partner with Inside Sales to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Back-up team-members when workload makes this necessary
4. Following-up:
- Coordinate & follow up return, defected labels in handling process properly
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About AveryDennison
Avery Dennison is a global leader in materials science and innovation, specializing in pressure-sensitive adhesive technologies, labeling, and packaging solutions. Headquartered in the United States, the company was formed through the merger of two pioneering companies, Avery and Dennison, in 1990, building on a legacy of innovation that dates back to the early 20th century. With a strong presence across North America, Europe, and Asia, Avery Dennison operates in diverse industries, including retail, packaging, and industrial applications, leveraging its expertise to create functional and aesthetic solutions that enhance everyday products and processes. The company offers a comprehensive portfolio of products, including pressure-sensitive labels, packaging materials, and RFID solutions, designed to improve efficiency, sustainability, and brand visibility. Key features of their offerings include advanced adhesives, durable substrates, and digital integration capabilities, catering to industries such as consumer goods, healthcare, and logistics. Avery Dennison serves a broad target audience, from small businesses to multinational corporations, providing tailored solutions that address specific operational and branding needs. Their products are known for their reliability, performance, and ability to meet stringent industry standards. Avery Dennison has achieved significant recognition as a market leader, driven by its commitment to innovation and sustainability. The company holds a strong market position, supported by a robust R&D pipeline and a global manufacturing footprint. Avery Dennisonβs unique value proposition lies in its ability to combine cutting-edge materials science with practical applications, enabling clients to differentiate their products while reducing environmental impact. With a focus on long-term partnerships and continuous improvement, the company remains at the forefront of the labeling and packaging industry.
