Onboarding Assistant (f/m/d) at Awin

Awin

São Paulo, São Paulo, Brazil·3h ago

Mid LevelFull-timeSpring

Salary Range

$28,560 - $38,640 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Onboarding Assistant to join our Platform Services team at Awin. This role involves delivering a smooth and efficient onboarding experience for clients, from initial lead qualification through to programme activation. You will play a key role in ensuring qualified leads are thoroughly assessed, applications are processed accurately, and new clients are seamlessly guided through the onboarding journey.

Key Responsibilities

→Conduct initial screening to ensure leads meet Awin’s standards
→Process all lead/application management activities in Salesforce
→Collaborate with Sales and CRM teams for smooth lead handover
→Follow established onboarding workflows and documentation
→Monitor Technically Signed off clients and guide them to go live
→Maintain regular communication with clients throughout onboarding
→Escalate issues or delays proactively to the Onboarding Team Leader
→Participate in team meetings, training sessions, and knowledge sharing
→Contribute ideas to improve onboarding efficiency and client satisfaction
→Support the Onboarding Team Leader with special projects and tasks
→Assist with management of programme upsells such as consultancy Add-Ons

Requirements

✓Strong communication skills in English (written and spoken)
✓Experience in customer support, account management, onboarding, or client services
✓Organized, detail-oriented, and able to manage multiple tasks
✓Committed to growing new business with efficient support
✓Strong problem-solving skills with a proactive mindset
✓Team player who enjoys working collaboratively in a fast-paced environment
✓Experience with Salesforce or other CRM systems is a plus