Customer Success Manager at Axon

Axon

Boston, Massachusetts, United States·9h ago

ManagerFull-timeRustAWS

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join Axon and support our Law Enforcement clients. This role involves owning a book of customers on the SMB side of Law Enforcement, providing support to drive adoption, and solving potential agency issues.

Key Responsibilities

→Serve as the main point of contact for a broad portfolio of customers to provide day-to-day support
→Conduct regular training webinars and calls
→Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
→Learn and share industry best practices to solve customer needs
→Work with Axon’s Support team and other cross-functional teams to manage customer escalations

Requirements

✓Bachelor's degree or equivalent experience
✓3+ years’ experience in a customer-facing role
✓Proven track record of successfully building and nurturing customer relationships
✓Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
✓Exceptional organizational, presentation, and communication skills, both verbal and written
✓Demonstrated ability to deal with change and excel in high-stress situations