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SeniorFull-timeAWS
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Engage with customers through regular calls, business reviews, and daily needs
- →Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
- →Create success plans for customers and document progress toward established goals
- →Manage escalations closely, acting as the quarterback for all critical issues
- →Communicate major milestones and updates to Senior Leadership
- →Conduct regular training webinars and calls with marketing and training teams
- →Develop a deep understanding of Axon’s product line and ensure proper implementation
- →Share industry best practices to solve customer needs
Requirements
- ✓Bachelor's degree or equivalent work experience
- ✓3-5+ years’ experience in a customer-facing role with 2+ years with Enterprise-level customers
- ✓Strong project management skills with a system for tracking multiple customer requests
- ✓Proven track record of leading process improvements in large organizations
- ✓Experience tracking product adoption and customer engagement through data-analysis tools
- ✓Self-motivated, team-oriented, and focused on exceeding customer expectations
- ✓Exceptional organizational, presentation, and communication skills
- ✓Ability to deal with change and excel in high-stress situations
