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SeniorFull-timeAWS
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Success Manager at Axon will build long-term partnerships with larger customers, helping them achieve their operational goals through the use of Axon’s products. This role requires working closely with clients to understand their workflows and organizational structures, acting as their main point of contact for best practices and support.
Key Responsibilities
- →Engage with customers through regular calls, business reviews, and daily needs
- →Monitor and manage adoption metrics to ensure customers utilize the full Axon platform
- →Create success plans for customers and document progress toward established goals
- →Manage escalations closely, acting as the quarterback for critical issues
- →Communicate major milestones and updates to Senior Leadership
- →Work with marketing and training teams to conduct regular training webinars
- →Develop a deep understanding of Axon’s product line and ensure proper implementation
- →Learn and share industry best practices to solve customer needs
Requirements
- ✓Bachelor's degree or equivalent work experience
- ✓3-5+ years’ experience in a customer-facing role with 2+ years with Enterprise-level customers
- ✓Strong project management skills with a system for tracking multiple customer requests
- ✓Proven track record of leading process improvements in large organizations
- ✓Previous experience tracking product adoption and customer engagement through data-analysis tools
- ✓Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- ✓Exceptional organizational, presentation, and communication skills
- ✓Ability to deal with change and excel in high-stress situations
