Loading...
ManagerFull-timeRustAWSAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Account Manager role is a critical customer-facing position within the Fleetworthy Sales Team, providing daily support and growth opportunities to customers. This role focuses on delivering a superior customer experience while cultivating relationships and promoting customer satisfaction.
Key Responsibilities
- →Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling
- →Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base
- →Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value
- →Ownership of customer engagement including customer upsell/cross-sell and renewals
- →Establish, manage, and grow value-based relationships through exceptional communication and follow through to ensure customer satisfaction
- →Serve as voice of the customer to prioritize feature requests and platform improvements
- →Educate clients on new features, assist with extending their utilization, and obtain customer feedback
- →Actively drive customer references and case studies
Requirements
- ✓3 to 5 years of experience
- ✓Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
- ✓Customer-first mindset
- ✓Ability to understand customers’ needs and manage client expectations
- ✓Strong work ethic and ability to manage high levels of volume across multiple customers and projects
- ✓PowerPoint, Word, and Excel skills are a plus
- ✓Salesforce or other CRM platform experience preferred
- ✓Excellent verbal and written communication skills
- ✓Ability to leverage creativity, intellect, and results-oriented attitude
Free to sign up. Takes 30 seconds.
