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Mid LevelFull-time
Salary Range
CA$21 - CA$24 /hour
About the Role
We are looking for a Customer Service Representative to join our team at BIS Safety Software. This role focuses on providing outstanding customer service, software support, and technical assistance to our users.
Key Responsibilities
- →Provide outstanding technical support to customers
- →Respond to telephone and email inquiries from individuals utilizing our online software
- →Follow up on customer requests to ensure complete handling of inquiries
- →Create cases for new features and solutions for our development team
- →Test cases released by the development team to ensure proper functioning
- →Make suggestions for ways of improving workflows and processes
- →Record and forward customer feedback to the appropriate areas
- →Educate and provide training to customers on using various aspects of the software
- →Track frequent call types for discussion during weekly meetings
- →Participate in daily team meetings
Requirements
- ✓Minimum of 2 years experience delivering exceptional customer service
- ✓Excellent listening skills
- ✓Strong computing skills with a strong understanding of computer programs
- ✓Advanced customer service skills
- ✓Strong English written and oral communication skills
- ✓Proficiency in Microsoft Word and Excel
Benefits
- ★Comprehensive benefits package
- ★Health spending account
- ★Growth opportunities
- ★Flexible working hours
- ★On-the-job training
- ★Work-life balance
- ★Free on-site parking
- ★Team Recognition Points
- ★Social committee
- ★Fun, open and collaborative environment
- ★Employee Stock Ownership Plan
