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ManagerFull-timeRustGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Customer Success Manager to join Teramind, a leading platform for user behavior analytics. This role will serve as the strategic partner and trusted advisor to our largest and most strategic customers, ensuring they derive maximum value from our solutions.
Key Responsibilities
- →Build and maintain strong, long-term relationships with enterprise customers
- →Ensure successful onboarding of new customers by managing implementation timelines, training, and adoption strategies
- →Drive product adoption and utilization by understanding customer goals and aligning product capabilities with business objectives
- →Act as a customer advocate, representing their needs internally and working with Product, Support, and Sales teams
- →Own the customer renewal process by proactively identifying and mitigating risks
- →Identify opportunities for upsell and cross-sell within assigned customer accounts
- →Monitor and analyze key metrics related to customer health
- →Conduct regular strategic reviews with assigned customers
- →Deliver customer training sessions and enablement resources
- →Multi-thread relationships across customer organizations to ensure broad engagement
Requirements
- ✓5+ years in a B2B customer-facing role in Customer Success
- ✓Strong understanding of Customer Success frameworks and lifecycle management
- ✓Demonstrated success in driving customer adoption, retention, and expansion
- ✓Experience with HubSpot, ChurnZero, or similar Customer Success software
- ✓Experience with subscription renewal management
- ✓Extreme attention to detail and organizational skills
- ✓Excellence at building and managing high-level customer relationships
- ✓Willingness to understand the finer technical points of the product
- ✓Ability to have high-stakes conversations with stakeholders
- ✓Experience in the cybersecurity industry is a plus
Benefits
- ★Remote job with flexibility to work from anywhere
- ★Competitive salary
- ★High-quality health benefits
- ★401(k) with employer match
- ★Career growth opportunities
- ★Unlimited paid time off
- ★Company-issued laptop (choice of Mac or PC)
- ★Professional development budget
