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ExecutiveFull-timeGitGoAI
Salary Range
$202,300 - $273,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Head of Operations to lead the backbone of BJAK's mission in Southeast Asia. This leadership role will ensure our systems, teams, and processes operate seamlessly across markets, working closely with the CEO and leadership team to build scalable operations and improve day-to-day efficiency.
Key Responsibilities
- →Drive operational strategies that support growth and align with business objectives
- →Oversee supply chain, logistics, admin ops, and customer service for frictionless execution
- →Lead, hire, and mentor a high-performing operations and admin team
- →Identify bottlenecks, automate processes, and implement systems that reduce cost and increase speed
- →Lead the customer service function to deliver outstanding support
- →Oversee internal office management, document control, vendor relations, and team compliance
- →Work flexibly and lead by example, solving issues where needed
- →Collaborate across departments to ensure operational excellence
Requirements
- ✓Bachelor's degree in Business, Operations, Supply Chain, or related field (MBA a plus)
- ✓7+ years of experience in senior operations roles, preferably in high-growth or tech companies
- ✓Proven ability to lead and scale operations across logistics, admin, and customer experience
- ✓Strong leadership, organizational, and problem-solving skills
- ✓Hands-on experience managing internal admin and cross-functional execution
- ✓Excellent communication and stakeholder management skills
- ✓Based in Malaysia or open to relocation
