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Mid LevelFull-timeAzure
Salary Range
CA$65,000 - CA$75,000 /year
About the Role
We are looking for an IT Helpdesk Specialist to join Blackbird Interactive, an independent game studio. This role focuses on providing frontline support for employees, with a focus on onboarding/offboarding, day-to-day user support, and endpoint setup.
Key Responsibilities
- →Prepare and set up workstations for new hires
- →Provision and deprovision accounts across core tools and services
- →Respond to tickets and walk-ups for common hardware/software issues
- →Troubleshoot everyday access problems
- →Track equipment inventory and maintain accurate records
- →Maintain and improve helpdesk documentation
- →Track and manage work through Atlassian/Jira and/or Azure DevOps
Requirements
- ✓1–3+ years in IT support/helpdesk or desktop support
- ✓Experience supporting a team with many end users and a variety of hardware/software needs
- ✓Comfortable supporting Windows and/or macOS endpoints
- ✓Familiar with identity and basic access workflows
- ✓Able to troubleshoot common connectivity issues
- ✓Service-oriented and patient, with strong communication skills
- ✓Organized and detail-focused
- ✓Proactive about documentation and improving repeatable processes
- ✓Security-aware in day-to-day work
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