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ManagerFull-timeAWSAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Block's Critical Incident Management Team (CIMT) plays an important role in protecting our operations, customers, and regulatory standing in the face of significant business incidents. As our organization continues to grow, we are expanding our incident command capabilities to ensure fast, coordinated, and effective responses to high-impact events.
Key Responsibilities
- →Be the lead incident commander for high-severity incidents across Block's ecosystem
- →Direct the real-time response and coordination among cross-functional teams
- →Document and maintain detailed incident timelines, key decisions, and supporting evidence
- →Oversee the preparation of final incident reports
- →Manage internal communication channels and ensure accurate updates are shared with stakeholders
- →Facilitate post-incident reviews to identify lessons learned and improve incident preparedness
Requirements
- ✓7+ years of proven experience in incident management, crisis response, or a related role
- ✓5+ years of project management, especially under time-sensitive and high-pressure conditions
- ✓Understanding of regulatory and compliance considerations in the financial services or technology space
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