Remote Operations Manager – Luxury Portrait Studio at Bodysoul

MEET BODY & SOUL We’re a luxury women’s intimate portrait studio in East London. We help everyday women transform how they see themselves through powerful portrait experiences and artwork they keep for life. We’ve already guided more than 1,900 women through this journey. For many, it’s the most important, confidence-shifting thing they did that year. We’re now scaling from ~£1M toward ~£6M in the next 18 months. To do that without chaos, we’re turning our flagship London studio into a machine while fiercely protecting the standard that makes the work special. ROLE The Remote Operations Integrator is a senior execution role within HQ Ops, responsible for keeping Body & Soul’s operating system tight as we scale. You will own the operating rhythm, data hygiene, SOPs, onboarding mechanics, and cross‑team projects that keep the studio running predictably. This role is focused on doing: you live in the tools, close loops, and make sure what’s been decided actually happens. You are not a slide‑deck strategist or a final escalation point for every decision, but you are expected to prevent most issues from ever becoming fires by running a disciplined system. You’ll report directly to the founder and work closely with our Studio Manager and leadership team. RESPONSIBILITIES - Run the weekly and monthly operating cadence across marketing, sales, studio, guest experience, and production. - Maintain our ops wiki (SOPs, checklists, Looms) and keep documentation current and used. - Project‑manage cross‑functional work (CRM automations, guest welcome flows, studio‑to‑production handoffs, no‑show reduction) end‑to‑end. - Coordinate hiring stages, access, and onboarding so new team members ramp from documentation, not shoulder taps. - Own CRM usage and data hygiene in partnership with our Tech Lead. - Manage our ops assistant and offshore ops support (e.g. PH VAs, retouchers, HR admin). - Coordinate with production vendors on recurring workflows and resolve operational issues. REQUIREMENTS - 3+ years in operations, project management, or business operations in a service, hospitality, clinic, studio, or agency environment. - Proven experience running reporting rhythms and project boards (Asana, Notion, ClickUp, or similar). - Comfortable working inside a CRM daily and enforcing correct usage. - Excellent written communication and high attention to detail in remote, async environments. - Strong organisational skills and sound judgment in a fast‑moving, execution‑focused environment. - Comfortable holding peers and senior team members to process and deadlines. RESULTS - Leadership receives one accurate, complete scorecard every week, on time. - SOPs and onboarding materials stay current and are actually used by the team. - New hires are “Day 1 ready” with access, training, and documentation in place. - Cross‑team projects you own ship on or before the agreed dates. - Data in the CRM is clean, complete, and usable for decision‑making. - Offshore ops work (art ordering, gifts, admin, retouch coordination) runs to standard without founder or Studio Manager chasing it. SCHEDULE - Full‑time, Monday–Friday. - Full overlap with UK 9–5. - Occasional flexibility for launches, projects, or key meetings outside standard hours. COMPENSATION - Base salary: £2,300–£2,500 per month (approx. R53,000–R60,000). - Performance bonus: up to 15% of base annually, paid quarterly, tied to system health (scorecard accuracy, SOP completion, onboarding and throughput). - On‑target earnings: £2,645–£2,875 per month (approx. R61,000–R67,000). BENEFITS - Remote‑first culture with clear expectations and high trust. - Direct access to founders who care about ops and will back your recommendations. - Clear, performance‑based path to increased responsibility and compensation as we scale and open new locations. - A mission‑driven team that plays to win, tells the truth, and helps each other. HOW TO APPLY Click “Apply” and complete the short application form.