Loading...
Entry LevelFull-time
Salary Range
$19,125 - $25,875 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Advisor to join our Technical Support department. This role involves providing technical support for heating products to both internal and external customers.
Key Responsibilities
- βDelivery of pre & post sales technical support to external and internal customers through multiple communication channels.
- βPerform against a set qualitative and quantitative KPIβs.
- βEnsure that advice is delivered Right First Time
- βLiaise with internal departments to ensure flow of accurate and up to date technical information to appropriately support current, historical, and new products.
- βFocus on the needs of the customer to ensure best in class technical support is maintained.
Requirements
- βPro-actively develop excellent working knowledge of the product range.
- βRecord & monitor the nature of enquiries and resolutions on appropriate platforms.
