Account Manager, LATAM at Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO This is an exciting opportunity for a customer-focused, results-oriented Account Manager passionate about delivering value and driving success for clients across LATAM. As a LATAM Account Manager, you will be responsible for managing and growing relationships with clients across the region. You will work closely with cross-functional teams, including Sales, Customer Success, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, and the ability to build long-term relationships in a fast-paced environment. Key responsibilities: • Account Management & Growth: • Own and manage a portfolio of key accounts in LATAM, acting as the main point of contact for all Commercial needs • Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities • Identify and cultivate relationships with decision-makers and influencers within client organizations • Navigating Sales stages and quota achiever: • Expertise Across Sales Stages: Demonstrates mastery from initial qualification to Closed Won, ensuring a methodical approach to meet quota goals • Customer-Centric Strategy: Deeply understands customer needs, decision-making processes, and timelines to drive effective engagement • Strategic Deal Progression: Advances deals with well-timed actions and stakeholder collaboration • Renewal approach and strategy: understands and effectively manages Braze’s renewal process within the customer lifecycle, ensuring that customer satisfaction and retention are maximized. Recognises that different teams "pilot the plane" at various stages, Customer Success mid-contract, and Account Management leading up to the renewal. Coordinates seamlessly across teams to ensure the renewal process runs smoothly and efficiently, driving towards a successful outcome • Cross-functional collaboration: • Partner with Customer Success, and Product teams to align on client strategies, product updates, and support needs • Communicate client feedback and insights to internal teams to help shape product development and feature prioritization • Effective communication strategy: • Versatile communication strategies: skilled in leveraging multiple channels, including email, phone, and social media, to connect effectively with stakeholders • Clear and tailored messaging: ensures all communication is professional, concise, and customized to the audience's needs • Market understanding & Strategic Initiatives: • Stay informed on regional market trends, competitive landscape, and industry best practices to provide relevant insights to clients • Support regional go-to-market initiatives and help expand our presence across LATAM by identifying new business opportunities within your portfolio WHO YOU ARE • Bachelor’s degree in Business, Marketing, Communications, or related field • 5+ years of experience in account management, customer success, or digital marketing, preferably within SaaS, Martech, or a customer engagement-focused company • Strong understanding of digital marketing, customer engagement, and CRM solutions • Proven track record of managing high-value accounts and achieving growth targets • Excellent communication and interpersonal skills, with the ability to work effectively across cultural and organizational boundaries • Trilingual proficiency in Portuguese, English and Spanish • Willingness to travel within the LATAM region as needed #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.