Senior Manager, Talent Acquisition Operations at Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO: We are seeking a dynamic and experienced Senior Manager of Talent Acquisition Operations to design, implement, and optimize the infrastructure and processes that drive our global talent acquisition function. As a Senior Manager, you will act as a strategic partner to the TA leadership team and broader People team, focusing on process excellence, system optimization, and data integrity to enhance Braze’s talent strategy. You will be an expert in TA technology, compliance, and developing scalable, efficient processes. You are highly skilled in utilizing data to drive operational insights and solutions. • Lead, mentor, and performance manage a team of 2+ direct reports (e.g., TA Generalists and Specialist), fostering a culture of operational excellence and continuous improvement. • Own and optimize the end-to-end recruitment process, identifying areas for efficiency and standardization while ensuring a high-quality candidate and stakeholder experience. • Serve as the primary system administrator and subject matter expert for all TA technology (e.g., ATS, CRM, assessment tools), including implementation, maintenance, and integration, in addition to acting as a steward for data integrity and system hygiene. • Partner with the People Analytics team to design, develop, and deliver consistent reporting, dashboards, and metrics to provide strategic insights on TA performance, pipeline health, and process effectiveness to leadership. • Collaborate with other people systems owners and primary users to execute a centralized data governance and system security strategy and process • Ensure TA compliance, governance, and adherence to regulatory requirements across all hiring processes. • Develop comprehensive strategies and guardrails for evaluating new TA software, ensuring that selections prioritize efficiency gains, include thorough market research and trial evaluations, and align with budgetary constraints with a special focus on AI. • Manage and curate a centralized knowledge hub for software vendor contracts, agency agreements, and job board subscriptions, ensuring all documentation is current and complete. • Provide continuous training and enablement for the team regarding system updates, new software, process revisions, and compensation program changes. • Utilize both qualitative and quantitative research to pinpoint areas for growth, guide strategic choices, and evaluate results. • Establish a high-performance recruiting ecosystem by developing and executing a transparent, strategic roadmap focused on improving systems, tools, and workflows to ensure long-term scalability and operational efficiency. • Act as a solutions-oriented leader, taking a thoughtful and strategic approach to developing a business case for new tools and operational changes, evaluating risks, and presenting to executive stakeholders. • Versatile in tailoring communication and style to a wide range of audiences including direct reports, TA and People Team leadership, and senior leaders and stakeholders. • Exemplify and promote the Braze core values within both the TA and People Team. WHO YOU ARE: • 5+ years of experience in Talent Acquisition Operations or People Operations with proven experience leading major implementations and system overhauls. • Proven experience leading and managing direct reports, such as coordinators, analysts, or operations specialists. • Expertise in leveraging TA systems (Greenhouse, Workday, Looker or similar platforms) for configuration, maintenance, reporting, and integration. • Strong organizational and time management skills and meticulous attention to detail. • Ability to act as a strategic and consultative partner to senior leadership across the organization. • Experience designing and implementing initiatives related to TA process improvement and operational efficiency. • Proven ability to own and manage large-scale projects from start to finish with little supervision. • Strong written and verbal English communication skills are essential. • Role must be based in our Chicago, New York, or London office requiring hybrid in-office attendance. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.