Customer Success Manager, Agency at brightedge

brightedge

Cleveland·2d ago

ManagerFull-timeRustGit

Salary Range

$90,000 - $110,000 /year

About the Role

We are looking for a Customer Success Manager for the Agency at BrightEdge to work closely with SEO and Content teams of leading digital marketing agencies. This role focuses on supporting the strategic application of BrightEdge technology to drive business goals in organic search initiatives.

Key Responsibilities

→Create a plan to execute customer goals using the BrightEdge platform
→Identify potential risks and understand customer adoption levels
→Prepare and execute quarterly customer success plans
→Add value and platform expertise to grow customer usage
→Develop new materials including presentations and proposals
→Track and report on critical metrics for customer success

Requirements

✓Bachelor’s Degree
✓3-4 years of experience in Digital Marketing Agency, Account Management, or Customer Success
✓Experience working towards renewals and upsell quota
✓Excellent verbal and written communication skills
✓Proven ability to work in a fast-paced, results-oriented environment
✓Background in SaaS, digital marketing, and/or SEO required