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Mid LevelFull-timeAWSAgileGo
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Associate (CSA) to join our Higher Education team at Instructure. This role works with Customer Success Managers to support the product journey for Higher Education customers, focusing on frontline communication, data integrity, and customer lifecycle support.
Key Responsibilities
- →Manage daily incoming customer emails and routine inquiries, owning requests through to completion
- →Drive the renewal journey by gathering account intelligence and preparing necessary documentation
- →Tackle assigned projects to improve internal workflows or enhance the customer experience
- →Build data-driven presentations that highlight customer health, usage trends, and goal alignment
- →Manage meeting scheduling, prepare email drafts, and assist in the preparation and execution of "one-to-many" initiatives
- →Maintain high standards for CRM hygiene by ensuring all customer data is current within Gainsight and Salesforce
- →Assist in the launch and implementation phase for new customers and products
- →Stay current on all Instructure product updates and evolving internal processes
Requirements
- ✓College degree (BS, BA, etc.)
- ✓Exceptional communication skills both written and verbal
- ✓Capacity to set correct expectations and manage issues to completion
- ✓Ability to multitask and prioritize tasks in a changing environment
- ✓Strong team mentality, utilizing internal and external resources strategically
- ✓Customer facing background within the software industry
- ✓Demonstrated ability to solve problems and seek solutions
- ✓Ability to work North America hours
