Implementation Project Manager at Bswift

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! ABOUT US bswift is a leading benefits administration company that delivers tailored solutions to help employers and employees navigate the complexities of benefits. Our mission is to simplify the world of employee benefits while providing exceptional service to our clients. We are seeking an experienced and motivated Implementation Project Manager to join our team and support successful client implementations. WHAT YOU’LL DO The Implementation Project Manager is responsible for managing the full lifecycle of client implementations—from initial discovery and project kickoff through configuration, testing, and handoff to ongoing delivery teams. This role ensures implementation success by managing timelines, coordinating workstreams, guiding clients through key decisions, and partnering closely with cross-functional teams. You will serve as a primary project contact, helping to ensure a high-quality, on-time, and accurate implementation experience. KEY RESPONSIBILITIES Project Leadership & Delivery • Manage end-to-end implementation projects, ensuring successful execution across all phases of the lifecycle. • Facilitate key project sessions including discovery, kickoff, requirements gathering, testing planning, and status meetings. • Develop, manage, and maintain project plans, timelines, and documentation. • Track project progress against defined milestones and contractual service levels, escalating concerns as appropriate. • Provide regular status updates to internal partners and clients. Client & Stakeholder Management • Serve as a primary point of contact for clients throughout the implementation process. • Support client expectation management by clearly communicating timelines, risks, scope, and required decisions. • Build strong working relationships with clients, brokers, and internal stakeholders through clear communication and responsiveness. • Coordinate with cross-functional teams—including configuration, technical, compliance, and service delivery—to support timely and accurate deliverables. Risk Management & Issue Resolution • Identify and communicate project risks, dependencies, and potential roadblocks. • Partner with leadership and project stakeholders to support issue resolution and escalation when needed. • Monitor interdependencies across workstreams and proactively address items that could impact timelines or quality. WHAT YOU NEED TO SUCCEED Required Education & Experience • Bachelor’s degree in Business Administration, Project Management, or a related field • 3+ years of project management or implementation experience, preferably within benefits, HR technology, SaaS, or related environments • Working knowledge of benefits administration processes and/or implementation methodologies • Strong written and verbal communication skills with both technical and non-technical audiences • Proven ability to manage multiple projects simultaneously in a fast-paced environment • Strong organizational, problem-solving, and critical-thinking skills • Proficiency in MS Excel (including VLOOKUPs, pivot tables, and data analysis) and other MS Office tools • High attention to detail, reliability, and accountability PREFERRED QUALIFICATIONS • Project Management certification (PMP, CAPM, Agile, etc.) • Experience with benefits administration platforms, HRIS systems, or SaaS implementations • Experience working on cross-functional or technical project teams • Smartsheet experience OTHER INFORMATION This job description is not designed to cover every activity, duty, or responsibility that may be required. Responsibilities may change at any time with or without notice. Required Hours: Standard business hours, with flexibility based on client and project needs. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: • Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. • Remote first, Office friendly environment! No time to commute? No problem! • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000-$120,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!