Implementation Specialist at Camber

ABOUT US: Camber builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, check out our write-up: What is Camber? [Upgrade to PRO to see link] We’ve raised $50M in funding from phenomenal supporters at a16z, Craft Ventures, YCombinator, Manresa, and many others who are committed to improving the accessibility of care. For more information, take a look at: Announcing Camber [Upgrade to PRO to see link] ABOUT OUR CULTURE: Our mission to change behavioral health starts with us and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples: 1) Improving accessibility and quality of healthcare is something we live and breathe. Everyone on Camber’s team cares deeply about helping clinicians and patients. 2) We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us. ABOUT THE ROLE: As an Implementation Specialist, you’ll be responsible for guiding new clinics and partners through the onboarding process and ensuring they’re set up for success on Camber. This role is central to shaping our customers’ first impressions, helping them configure systems, adopt best practices, and gain early wins. You’ll work closely with Customer Success, Insurance Operations, and Engineering to deliver a seamless, high-quality launch experience for every clinic. WHAT YOU'LL DO: - Serve as the main point of contact for new clinics during onboarding. - Manage multiple concurrent implementation projects, ensuring milestones are met. - Serve as the "Voice of the Customer": Conduct discovery on customer pain points and needs, and work cross-functionally to incorporate into internal processes and product. - Train clinic staff on Camber’s platform and workflows, adapting sessions to their unique needs, as well as billing and financial concepts. - Track and communicate onboarding progress internally and externally, identifying risks or blockers during onboarding and work cross-functionally to resolve them quickly. - Develop and consistently experiment with and refine onboarding playbooks, tools, and processes to continuously improve customer experience. - Ensure smooth handoff from Implementation to Account Management for long-term partnership success. WHAT WE'RE LOOKING FOR: - 2+ years of experience in implementation, onboarding, project management, or customer success (healthcare or SaaS strongly preferred). - Strong organizational skills; able to (and loves) juggling multiple projects simultaneously. - Excellent written and verbal communication skills with the ability to translate technical details into plain language. - Comfort with ambiguity and solving problems in a fast-paced environment. - Proficiency with project management tools (e.g., Dock, Monday.com [Upgrade to PRO to see link] Jira), collaboration tools (e.g., Slack, Zoom), and analytics tools (e.g. Metabase, Excel/Gsheets, Mode). - A customer-first mindset with empathy, patience, and a proactive approach. NICE TO HAVE: - 4+ years of experience in implementation, onboarding, project management, or customer success. - Familiarity with healthcare revenue cycle operations or EHR integrations. - Experience in behavioral health or adjacent healthcare industries. - Previous experience at a startup or in a high-growth environment. PERKS & BENEFITS AT CAMBER: - Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care. - Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you. - Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care). - Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees. - Time Off That Counts: 18 PTO days per year (plus rollover), plus office closures for holidays, monthly team events, company off-sites, and daily, in-office lunches for our team. - Fitness Stipend: $100/month to use on fitness however you choose. - Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly. Camber is based in New York City, and we prioritize in-person and hybrid candidates. Please refer to the top of this page for this position's hiring location. Building an inclusive culture is one of our core tenets as a company. We’re very aware of structural inequalities that exist, and recognize that underrepresented minorities are less likely to apply for a role if they don’t think they meet all of the requirements. If that’s you and you’re reading this, we’d like to encourage you to apply regardless — we’d love to get to know you and see if there’s a place for you here! In addition, we take security seriously, and all of our employees contribute to uphold security requirements and maintain compliance with HIPAA security regulations.