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ManagerFull-timeRust
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Manager to join our team at Campfire. This role focuses on providing fast, thoughtful, and high-quality support across technical and accounting-related needs. You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale.
Key Responsibilities
- →Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
- →Manage daily support tickets and customer inquiries across email, chat, and other support channels
- →Troubleshoot ERP workflows, accounting data issues, and product functionality
- →Build trusted relationships with customers by providing thoughtful, high-quality support
- →Work with Product and Engineering to report bugs, reproduce issues, and validate fixes
- →Help build and improve support playbooks, workflows, and documentation
- →Create and maintain help articles, internal guides, and customer-facing knowledge base content
Requirements
- ✓3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles
- ✓Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
- ✓Strong technical aptitude and ability to quickly learn new software platforms
- ✓Comfort troubleshooting accounting data, financial workflows, and system integrations
- ✓Bachelor’s degree or equivalent practical experience
- ✓Customer-first mindset with strong empathy and ownership
- ✓Highly organized with excellent attention to detail
- ✓Clear, thoughtful communicator with strong written and verbal skills
- ✓Growth mindset with interest in mentoring and future leadership development
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