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Bilingual Partner Success Associate - BUMP Group at CanadianBankNoteCompany
CanadianBankNoteCompanyOttawa, ON, ca·4h ago
Entry LevelFull-timeRustGit
Salary Range
$23,481 - $31,769 /year
This salary is estimated based on similar roles. The actual salary may vary.
Internal Job Title: Bilingual Partner Success Associate
Job Type: Permanent, Full-Time
Job Location: Ottawa, ON
Work Model: Hybrid 
Job Status: Existing Vacancy
Position Summary 
As a Bilingual Partner Success Associate at BUMP, you will be responsible for supporting accounts assigned through the Partner Success Contact Centre (PSCC). In this position you will nurture and enhance existing partnerships and support the development of new accounts.
Core Responsibilities
• Become a Subject Matter Expert (SME) on BUMP’s Digital Raffle Solution.
• Develop knowledge of provincial and state raffle regulations.
• Communicate and track partner requirements with internal and external stakeholders (e.g., Software Development, Quality Assurance, Marketing Teams, Marketing Agencies, eCommerce and Credit Card Processing Providers).
• Successfully onboard new charitable partners:
• Assist with regulatory licensing process and registration when requested.
• Assist with eCommerce storefront design with partner’s creative department and BUMP’s marketing team.
• Execute BUMP’s training program to ensure the partner uses the raffle platform as efficiently and effectively as possible.
• Product support for online and in-venue digital raffles.
• Build strong and trusted relationships with BUMP’s charitable partners.
• Assist with incident management follow-up with internal stakeholders and the client.
• Help manage equipment inventory, including shipping to and from customer sites.
• Various other duties and responsibilities.
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About CanadianBankNoteCompany
The Canadian Bank Note Company is a leading international provider of secure identity solutions, specializing in the design, development, and production of high-security documents and systems. Headquartered in Ottawa, Canada, the company has been operating since 1917, leveraging over a century of expertise in the security printing and identity management industry. With a strong presence in both domestic and global markets, Canadian Bank Note Company has established itself as a trusted partner for governments, financial institutions, and organizations requiring the highest levels of security and authenticity. The company offers a comprehensive portfolio of products and services, including banknotes, passports, identity cards, and secure documents for various applications. Key features of their solutions include advanced anti-counterfeiting technologies, custom design capabilities, and state-of-the-art production processes that ensure durability and integrity. Canadian Bank Note Company serves a diverse clientele, ranging from central banks and government agencies to private sector entities that demand robust security measures. Their solutions are tailored to meet stringent regulatory requirements while providing flexibility to accommodate specific client needs. Canadian Bank Note Company has achieved significant recognition for its innovation and reliability, holding a prominent position in the global security printing market. The company’s commitment to excellence is reflected in its numerous awards and certifications, as well as its role in producing some of the world’s most secure and iconic banknotes and identity documents. By continuously investing in research and development, Canadian Bank Note Company remains at the forefront of security technology, offering unparalleled value through its expertise, precision, and dedication to safeguarding critical identities and transactions.
