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Entry LevelFull-timeRust
Salary Range
$6,503 - $8,798 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
Buyback Trade-In (BBTI) & Supply Coordination
• Act as the first layer of response for enquiries coming from our business partner frontliners regarding the Buyback Trade-In (BBTI) process.
• Review every incoming BBTI transaction to ensure frontliner submissions are accurate and complete before final approval.
• Communicate directly with third-party logistics (3PL) partners to coordinate and confirm deliveries for the following day.
• Arrange exchange schedules for customers participating in online trade-in programs.
• Address all BBTI-related questions from customers promptly.
• Make small, on-the-spot decisions to resolve partner or customer issues and record these in a "Judgment Log" for weekly review with the business team.
 
Sales Conversion & Customer Experience 
• Manage chat-based enquiries from customers with the intent to build trust, answer questions, and ultimately close deals.
• Provide precise, accurate information about products and processes to manage user expectations, which is essential for a 5-star customer experience.
• Maintain high responsiveness in chats, as promptness is a critical factor in driving sales conversion.
• Proactively ask for a customer review after every successful transaction to help the brand maintain high ratings.
• Utilize deep inventory knowledge to handle upselling and provide context-based answers to potential buyers
• Coordinate closely with operations and sales staff on the ground in Singapore regarding shipping schedules, real-time unit availability, and reservations for offline meetups.
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About Carousellgroup
Carousellgroup is a dynamic company operating at the intersection of e-commerce and community-driven technology. Specializing in creating platforms that facilitate peer-to-peer transactions, the company has established itself as a key player in the digital marketplace sector. While the exact founding date and location are not explicitly stated, the name suggests a focus on collaborative and circular commerce, likely originating in a region where such models are gaining traction. Carousellgroup leverages technology to connect users in a seamless, user-friendly environment that emphasizes trust and efficiency in buying and selling goods. The company’s main products and services include innovative online marketplaces that allow individuals and small businesses to list, buy, and sell a wide range of items, from fashion and electronics to home goods and collectibles. Key features of these platforms often include intuitive search and filtering tools, secure payment systems, and community-driven moderation to ensure reliability. Carousellgroup targets a broad audience, including budget-conscious consumers, eco-friendly shoppers looking for secondhand items, and entrepreneurs seeking low-cost sales channels. Its platforms are designed to be accessible across devices, catering to both tech-savvy users and those new to online marketplaces. Notable achievements for Carousellgroup may include rapid user growth, successful expansion into multiple markets, and the development of proprietary technologies that enhance user experience. The company’s market position is strengthened by its ability to foster a sense of community among users, differentiating it from traditional e-commerce giants. By prioritizing sustainability and affordability, Carousellgroup offers a unique value proposition that aligns with global trends toward circular economies and shared consumption models. Its commitment to innovation and user trust continues to drive its influence in the digital commerce space.
