Senior Technical & UX Writer at Checkout.com

Company Description We’re Checkout.com [Upgrade to PRO to see link] – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com [Upgrade to PRO to see link] is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech. TECHNICAL WRITER AT CHECKOUT.COM [Upgrade to PRO to see link] As our value grows, so does our need for extraordinary people. Technical Writers at Checkout.com [Upgrade to PRO to see link] help build the next generation of financial products and online payment solutions through clear, consistent, quality technical content. Reporting directly to the Senior Manager of Tech Writing, you’ll work with our growing team of technical writers and work on a rich variety of projects across our various content domains (technical documentation, API reference, support site). You’ll liaise with other writers, designers, marketers, and stakeholders of varying seniority at the intersection of diverse functions including Design, Product, User Research and Engineering. You’ll also have experience working on technical product content and API or SDK references, adhering to a consistent style. You’ll be a self-driven and confident writer with experience in managing stakeholders and advocating for our users. You’ll have a keen interest in technology and the role that good written content plays in facilitating successful product integrations. You’ll have a strong understanding of Git and the Docs-as-Code approach, and knowledge of the OpenAPI (OAS) specification. You’ll be a keen adopter of cutting-edge processes and technologies, including AI, using them as a tool to improve individual and team output.     THE TEAM We are over 40 people across Brand Design, Product Design, UX Research, and Content Design. We operate in a hybrid working model, with three days in the office per week.     ABOUT YOU - You think in systems: you can see the big picture and how your work fits in - You can think strategically as well as tactically, able to make informed trade-offs to achieve the best results in the short and long term - You put users at the heart of your work and understand the value of accessible content design - You understand the different needs of different content audiences – for example, you’ll be writing for developers, business analysts, and payment operation specialists - You build strong working relationships and value feedback - You’re able to navigate uncertainty and define clear objectives and timelines - You’re accountable, always reach for better, and build trust - You're self-motivated and can work independently – we’ll trust you to take the initiative - You place quality over speed, but you iterate and improve as swiftly as possible - You love learning – you’re not the finished package, but you have ideas on how to get there; and teaching – you’re willing to share your knowledge and skills with the team to help us grow     WE’D LIKE TO SEE - Experience in online payments and/or in a Software-as-a-Service (SaaS) business - A strong understanding of Git and the Docs-as-Code approach and knowledge of the OpenAPI (OAS) specification. - Experience documenting complex APIs - Ability to read code in at least one programming language - Familiarity with JSON, YAML, and Markdown - Experience in leveraging content analytics and user research - You’re open and curious about AI and how it can be used to optimize processes and improve content     THE FIRST 6 MONTHS Month 1 - you’re familiar with the technical documentation and support site repository structures and are comfortable fixing minor issues across content pages. You’ve also met with members from across the product teams and have built a foundational understanding of Checkout’s various products and services. Month 2 - you’re familiar with the API reference repository structure and can comfortably make changes to API documentation. You’re also regularly picking up new work from our team’s project board and have begun tackling more complex projects already scoped by other members of the team. Months 3 and 4 - you’re beginning to independently research and document new feature ships. You’re also regularly reviewing contributions to the documentation from other writers and other internal contributors, and offering meaningful feedback. Month 5 - you’re a proficient writer, comfortably leveraging our tools and processes and beginning to work autonomously in your product area. You can confidently advocate for our users. Month 6 - you’re fully comfortable working in your product area and have a good understanding of our users and how best to serve them. You’re familiar with the research and data available to us, and are using it to inform your approach to documentation and continuous improvement.     OUR PROMISE TO YOU We want you to do the best work of your career here. You’ll work alongside talented people from diverse agencies, industries and sectors. It’s thanks to them that we’ve grown so fast – and we’re nowhere near done. While we’d like to hire at more senior levels, it’s more important that we hire the right people for our future rather than to simply fill positions. So, if you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission [Upgrade to PRO to see link] and values [Upgrade to PRO to see link] Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com [Upgrade to PRO to see link] We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page [Upgrade to PRO to see link] to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com [Upgrade to PRO to see link] follow us on LinkedIn [Upgrade to PRO to see link] and Instagram [Upgrade to PRO to see link]