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Entry LevelFull-time
Salary Range
$5,100 - $6,900 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Act as the 1st line and 2nd line IT Support within the company, and be flexible for rotational shifts (APAC, EMEA, CST)
• Work with the infrastructure team to manage and maintain our organisation's key platforms, such as Atlassian, Slack and Google Workspace, etc., as an SME.
• Try to identify improvement areas in the assigned platform, and also find where we can reduce manual efforts with automation
• Conduct training sessions and workshops to ensure effective use of IT systems and tools(assigned platform).
• Work with the Infosec team to ensure the security and integrity of IT systems through regular maintenance and updates.
• Collaborate with other departments to achieve the department’s objective.
• Provide advanced technical support to end-users, resolving complex hardware, software, and network issues.
• Stay up to date regarding IT technology and solutions.
• Support and drive the implementation of ITIL processes, including Incident and Problem management.
• Collaborate with the team to develop and document standard operating procedures (SOPs) and knowledge base articles to improve efficiency and facilitate knowledge sharing.
• Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
• Maintain accurate records of support activities, including incident reports, resolutions, and technical procedures documentation.
• Support our department's objective to Innovate, Optimise, and Automate.
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About Cint
Cint is a leading provider of market research and data collection solutions, operating at the intersection of technology and analytics. Specializing in connecting researchers with global consumer insights, the company has established itself as a key player in the data-driven decision-making space. While the exact founding date and location are not explicitly stated, Cint's name and domain suggest a focus on efficiency and connectivity, likely originating in a region with strong tech and research infrastructure, possibly Scandinavia given the "-int" suffix common in Nordic naming conventions. The company serves as a bridge between organizations seeking consumer intelligence and the diverse populations they aim to understand. Cint's core offerings include online panels, survey distribution services, and advanced data collection tools that enable businesses to gather reliable consumer feedback at scale. Their platform features robust security measures, diverse respondent pools across multiple countries, and customizable data collection methodologies to suit various research needs. The company primarily targets market researchers, brand managers, and data analysts in industries ranging from retail and technology to healthcare and finance. By providing access to validated consumer insights, Cint empowers organizations to make evidence-based decisions, optimize product development, and refine marketing strategies with confidence. Cint has positioned itself as a trusted partner in the global research industry, known for its commitment to data quality and ethical research practices. The company differentiates itself through its extensive global network of respondents and its innovative approach to panel management, which ensures representative and engaged participant pools. As a result, Cint has become a preferred solution for multinational corporations and research agencies requiring scalable, high-quality data collection. Their ability to deliver actionable insights across borders and cultures underscores their unique value proposition in an increasingly data-centric business landscape.
