Customer Quality Engineer at cirrus

For over four decades, Cirrus Logic has been propelled by the top engineers in mixed-signal processing. Our rockstar team thrives on solving complex challenges with innovative end-user solutions for the world's top consumer brands. Cirrus Logic is also known for its award-winning culture, which was built on a foundation of inclusion and fairness, meaningful community engagement, and delivering enjoyable employee experiences at every turn. But we couldn’t do it without our extraordinary workforce – and that’s where you come in. Join our team and help us continue to make Cirrus Logic an exceptional place to grow your career!  Description In this position, you will be the “voice of the customer” responsible for Customer Quality interactions across multiple customers within your region and will work closely with other Regional/Corporate CQE team members and multi-functional teams across the company to discuss and resolve product quality issues. Responsibilities •Establish key contacts and foster working relationships within the customer (and their contract manufacturers, as required) – at both engineering and management levels •Ensure customer satisfaction by delivering updates to customers in a timely fashion regarding the status of quality issues or any requests •Inform Cirrus leadership and quality management team regarding customer feedback and expectations on product quality •Prepare and update all necessary quality reports as required by customers •Customer return management •Customer audit support •Customer quality seminar support Required Knowledge, Skills and Experience •BS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 5+ years of quality / technical experience •Highly skilled Field Applications, Product/Test, Failure Analysis, or Customer Quality Professional with experience in mixed-signal or other devices for the PC/laptop market •Strong problem solving, documentation, and communication skills •Strong negotiation and influencing skills •Able to handle high-pressure customer quality issues while maintaining the highest level of professionalism in facing both the customer and internal engineering teams •Good understanding of semiconductor fabrication, assembly, and product assembly processes •Good understanding of ATE and bench test methods, results, and interpretation •Working knowledge of statistics and production control processes •Knowledgeable in data analysis and interpretation •English language capability (good level): oral and written •Chinese language fluency •Ability to travel both domestically and internationally Preferred Knowledge, Skills And Experience •MS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 10+ years of quality / technical experience •5+ years of experience working in the PC/laptop business At Cirrus Logic, we believe that diversity drives innovation, and we are committed to encouraging an open and collaborative culture where different approaches, ideas, and points of view are respected and valued. We aim to promote a workplace where everyone can contribute irrespective of race, color, national origin, religion or belief, gender or gender identity, sexual orientation, age, marital status, pregnancy status, or disability.