Sales Operations Associate - Mexico City (Hybrid) at Clara

Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices. We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas. What you'll do We’re looking for a Sales Operations Associate to lead the operational backbone of our Customer Success functions. Your mission is global: you will design, implement, and maintain the data systems that support Clara’s growth across all our operating markets. In this role, you aren't just an administrator; you are a strategic architect of our HubSpot environment. As part of an AI-native team, you will be expected to use automation to eliminate friction in the customer journey, ensuring our global teams have the real-time insights they need to drive retention and expansion at scale. • Global CRM Administration: Own the global HubSpot infrastructure for the CS team. You will drive account assignments, territory mapping, and data hygiene across all regions, ensuring a unified "one Clara" operational standard. • Architect Strategic Analytics: Design and maintain global dashboards in HubSpot and Metabase. You will transform raw multi-country data into actionable narratives that help leadership understand business impact and team performance. • Global Campaign Execution: Lead the technical setup for customer-facing campaigns worldwide. You will define segments, collaborate with Growth Marketing on global messaging, and track performance using Amplemarket and HubSpot. • Operational Enablement: Serve as the global point of contact for CS operational inquiries. You will lead the training and onboarding for new hires across regions, ensuring high adoption of our tools and automated workflows. • Continuous Innovation: Proactively identify manual bottlenecks in our global processes and automate them using N8N or AI-driven logic. We expect you to constantly reinvent how we work to increase team velocity. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. Must haves • Global Operations Mindset: 1-2 years of experience in Sales Ops, Data Analytics, or a similar role with exposure to complex, multi-market environments. • CRM Mastery: Direct, hands-on experience with HubSpot (preferred) or a major CRM, with high proficiency in workflow automation and report generation. • Quantitative Logic: Exceptional proficiency in Google Sheets (advanced formulas, pivot tables, and logical functions) for high-stakes data manipulation. • AI-Native Workflow: Demonstrated ability to use AI tools as a daily "copilot" to automate repetitive operational tasks and data analysis. • Ownership & Urgency: A proactive mindset with a proven ability to manage organized workflows and take full responsibility for global project outcomes. Nice to haves • Technical Stack: Basic knowledge of SQL and experience with BI tools like Metabase, Power BI, or Looker. • A good sense of humor to thrive in a fast-paced, high-growth environment. Why join Clara At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America. Who we are • We’re the leading B2B fintech for spend management in Latin America. • Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup. • Passionate about making Latin America more prosperous and competitive. • Constantly innovating to build financial infrastructure that enables each of our customers to thrive. • Product-led, high-talent-density culture — designed for builders who raise the bar. • Proud of our open, inclusive, and values-driven environment. What we believe in • #Clarity. We say things clearly, directly, and proactively. • #Simplicity. We reduce noise to focus on what really matters. • #Ownership. We take responsibility and never wait to be told. • #Pride. We build products and experiences we’re proud of. • #Always Be Changing (ABC). We grow through feedback, risk-taking, and action. • #Inclusivity. Every voice counts. Everyone contributes to our mission. What we offer • Competitive salary and stock options (ESOP) from day one • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) • Annual learning budget and internal accelerated development paths • High-ownership environment: we move fast, learn fast, and raise the bar — together • Smart, ambitious teammates — low ego, high impact • Flexible vacation and hybrid work model focused on results If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America. Clara’s Hybrid Policy Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team. We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.